Online Purchases

If you change your mind about a purchase you made via our website, you may return it within 14 days of receiving your order. Please notify us by emailing hello@allthingsbrightrichmond.co.uk
to advise that you are doing so.

To be eligible for a return:

• Items must be unused and in their original condition and packaging.
• Returns must be sent using a trackable, insured service.
• You are responsible for return postage costs unless the item is faulty or damaged.

Please return items to: All Things Bright, 26 Market Place, Richmond, North Yorkshire DL10 4QG

 A refund will be issued to your original payment method. Please allow up to 15 days for your bank or card provider to process the refund. Please note: If returned items show signs of use or damage, we may reduce your refund to reflect this.

 In Store Purchases

We are happy to offer an exchange on purchases made in store within 14 days of
purchase. Please come into the shop with your original receipt to arrange this.

Items That Cannot Be Returned

We’re unable to accept returns/exchanges on the following:

• Cosmetics or personal care products (e.g. skincare, soaps)
• Earrings
• Gift cards

 Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us as soon as possible at hello@allthingsbrightrichmond.co.uk so we can resolve the issue quickly with a replacement or refund.